Senior Customer Success Manager, Enterprise (AI)

Location: Remote within the United States. Travel up to 15% may be required.

Company

hirify.global is a digital health company developing an AI-native, 24/7 care program across musculoskeletal, women’s health, cardiometabolic, and mental health services.

What you will do

• Own a portfolio of approximately 20–30 enterprise employer relationships.
• Build proactive account, renewal, retention, and risk plans; identify blockers early and coordinate pricing and contracting activities.
• Develop executive and multithreaded relationships with benefits leaders, consultants, finance, clinical, procurement, and operations stakeholders.
• Use eligibility, enrollment, activation, engagement, outcomes, claims, billing, and ROI data to diagnose account performance and customer value.
• Secure customer access and communication permissions to improve member enrollment, activation, and sustained engagement.
• Coordinate Sales, Growth Marketing, Implementation, Product, Clinical, Analytics, Finance, and Operations partners through cross-functional issue resolution.

Requirements

• Significant experience owning complex enterprise customer or client relationships after implementation, including renewals, retention, and account recovery.
• Experience using quantitative customer-value data to make decisions and influence senior stakeholders.
• Strong executive communication and judgment when balancing customer, consultant, and internal priorities.
• Experience identifying cross-functional breakdowns and engaging the appropriate teams to execute solutions.
• Comfort working remotely in a fast-moving environment with changing priorities and undefined processes or ownership.
• Legal right to work in the United States is required; immigration or work visa sponsorship is not provided.

Nice to have

• Experience in employer health benefits, digital health, benefits navigation, wellbeing, PBM, or a related field.
• Experience with enrollment, utilization, claims, outcomes, ROI, billing, or member-engagement data.
• Experience managing complex portfolios through multiple renewal cycles and organizational change.

Culture & Benefits

• AI fluency is a core expectation, with candidates assessed across Explorer, Builder, and Integrator proficiency levels.
• Every hire must demonstrate at least Explorer-level AI proficiency.
• Full-time employee benefits are available to employees regularly working 25 or more hours per week.
• Compensation may include base salary, variable or bonus incentives, and private company stock options where applicable.