Senior Customer Success Manager (AI)

Location: Remote

Base compensation: $160,000–$180,000 per year, plus stock options, benefits, and additional perks.

Company

hirify.global develops an AI-native platform that applies agentic AI across the full insurance policy lifecycle.

What you will do

• Own the complete post-sales experience for enterprise customers, including onboarding, renewals, upsells, and strategic account management.
• Build strong relationships with client stakeholders and serve as a trusted advisor and internal customer advocate.
• Partner with Technical Program Managers and Forward Deployed Engineering to guide implementation projects and technical requirements.
• Drive product adoption, value realization, retention, growth, and expansion after go-live.
• Use customer data to understand business needs, goals, and product utilization.
• Coordinate cross-functional resources to resolve account issues and communicate product and industry value to decision-makers.

Requirements

• 7+ years of experience in SaaS.
• Ideally, 3+ years of experience in P&C, specialty insurance, or insurtech.
• Experience working with large enterprise organizations in customer success, customer service, relationship management, or another client-facing role.
• Experience owning renewals or commercial revenue.
• Strong consultative communication, business acumen, executive presence, accountability, and personal organization.
• Ability to lead diverse groups, train others according to their needs and company values, and combine strategic thinking with effective execution.

Nice to have

• Project management and agile methodology experience.
• Degree in business, risk management, communications, or marketing.

Culture & Benefits

• Remote work environment.
• Stock options, benefits, and additional perks.
• First-principles approach to solving customer and industry problems.
• Culture focused on learning, adaptability, listening to users, and diversity.