Client Success Manager, Enterprise (AI)

Location: United States, Remote

Company

hirify.global Software provides an AI operating system for the built world, helping organizations plan, connect, and perform in the workplace.

What you will do

• Own success, retention, renewals, and growth across a portfolio of enterprise customers with complex organizations and executive stakeholders.
• Build executive partnerships and act as a strategic advisor throughout the customer lifecycle.
• Lead onboarding, adoption, value realization, success planning, QBRs, and renewal conversations tied to measurable business outcomes.
• Use AI-powered Customer Success platforms to monitor customer health, predict churn risk, identify expansion opportunities, and improve engagement workflows.
• Partner with Sales, Product, Engineering, Professional Services, and Support on account strategy, customer advocacy, issue resolution, and product direction.
• Analyze customer data, industry trends, and organizational change to guide workplace transformation and improve scalable customer success processes.

Requirements

• 6+ years of Client Success, Strategic Account Management, or Enterprise Account Management experience in a SaaS environment.
• Experience managing complex enterprise customers, executive stakeholders, long customer lifecycles, adoption, retention, renewals, expansion, and measurable outcomes.
• Strong executive presence and communication skills, including the ability to influence C-level decision-makers.
• Experience building executive business reviews, strategic account plans, customer success frameworks, and long-term account roadmaps.
• Experience with Customer Success platforms and CRM technologies such as Gainsight, Salesforce, or similar tools.
• Hands-on AI fluency, analytical thinking, organization, prioritization, program management, and cross-functional collaboration skills.

Culture & Benefits

• High-performance culture focused on accountability, ownership, measurable results, and continuous improvement.
• Autonomy to innovate in a technology-forward, AI-oriented environment.
• Fast-paced, agile, collaborative, and results-driven workplace.
• Support for continuous learning and professional growth.
• Competitive benefits supporting health, well-being, and financial security.