Staff Customer Success Manager (AI)

Location: Hybrid in Washington, DC or San Diego, California, with 30–50% travel, including international customer visits in Europe and travel across North America.

Salary: $110,000–$170,000 per year, plus bonus, benefits, and equity for regular full-time employees.

Company

hirify.global is a venture-backed defense-tech company developing intelligent systems, including Hivemind autonomy software, autonomous aircraft, and simulation technologies.

What you will do

• Build and maintain relationships with Hivemind Enterprise customers and external C-Suite stakeholders.
• Own customer onboarding, training, offboarding, renewals, and account health.
• Develop customer success plans and conduct regular reviews of customer outcomes.
• Provide program management support and address customer needs with sales and product teams.
• Drive contract renewals and support revenue expansion through a land-and-expand motion.

Requirements

• Bachelor’s degree in business, engineering, or a related field.
• 8+ years of experience in customer success or account management.
• 3+ years of experience working with large enterprise customers.
• Experience renewing and retaining multi-million-dollar contracts.
• Startup experience, excellent communication and project management skills, and strong strategic problem-solving ability.
• Ability to work in a fast-paced, dynamic environment.

Nice to have

• Understanding of AI and robotics technology.
• Experience building and running a small customer success team at a startup.
• Familiarity with defense aviation and developer-facing software products.
• Project management or customer success management certification.
• Experience supporting customers for new products.

Culture & Benefits

• Full-time regular employees receive bonus, benefits, and equity in addition to base salary.
• Work in a venture-backed defense-tech environment focused on intelligent systems.
• Support customers and operations across international markets.
• Offers are contingent on a cleared background and possible reference check.
• AI tools may support parts of the hiring process, while final hiring decisions remain human-led.