Principal Presales Engineer (Telecom)

Location: Remote within the United States; not eligible for hiring in Connecticut, New Jersey, New York, Washington, Pennsylvania, or the surrounding areas of San Francisco, Oakland, and San Jose. Approximately 25% travel is expected for customer and team meetings.

Salary: $138,872–$192,880 per year, depending on eligible location. The role may also include equity and commissions.

Company

Twilio provides communications solutions and APIs that help businesses and developers create personalized customer experiences.

What you will do

• Partner with Account Executives on opportunity qualification, demonstrations, proof-of-concepts, RFPs, technical presentations, and enablement sessions.
• Lead technical discovery and recommend best-practice solutions using Twilio APIs.
• Design, demonstrate, and present innovative architectures that address customer business and communications challenges.
• Build complex, interactive demonstrations for technical and nontechnical stakeholders.
• Support verticalization initiatives for regulated industries and contribute to industry collateral and events.
• Mentor less experienced Solutions Engineers and contribute reusable demonstrations, presentations, and technical knowledge.

Requirements

• 8+ years of pre-sales experience selling complex technical products, or 10+ years supporting technical products with customer-facing delivery or consulting experience.
• Excellent communication, presentation, storytelling, and audience engagement skills.
• Ability to understand customer communications needs and guide customers toward technical solutions.
• Previous software development experience or working knowledge of relevant technical areas.
• Experience in telecom, SIP, contact centers, or security, plus familiarity with sales methodologies.
• Bachelor’s or master’s degree in engineering, mathematics, computer science, or equivalent practical experience.

Nice to have

• Familiarity with Amazon Web Services, Google Cloud, Microsoft Azure, and cloud application architecture.

Culture & Benefits

• Remote-first work with occasional in-person team gatherings, functional off-sites, or customer meetings.
• Healthcare insurance, retirement savings program with 401(k), paid sick time, paid time off, and paid parental leave.
• Generous time off, wellness leave, and parental leave.
• Opportunities to support volunteering and community initiatives.

Hiring process

• Applications are intended to remain open until September 21, 2026, subject to business needs.
• Hiring decisions include human review, and candidates should expect a formal interview process.