Supervisor of Enrollment Operations (Healthcare)

TL;DR

Supervisor of Enrollment Operations (Healthcare): Leading a team of Intake Specialists to provide seamless customer service and enrollment for patients and caregivers with an accent on performance management and workflow optimization. Focus on mentoring team members, resolving complex escalations, and improving operational efficiency.

Location: Hybrid; must work from the West Hartford, CT office 3x a week

Salary: $25.00–$28.00 per hour

Company

hirify.global is a healthcare company dedicated to revolutionizing the home care industry by empowering patients to choose their own caregivers.

What you will do

• Lead, mentor, and manage a team of Intake Specialists to ensure an exceptional customer service experience.
• Manage team performance through active motivation, consistent communication, and effective feedback.
• Monitor daily workflows to ensure compliance with standard policies and the achievement of performance goals.
• Identify and implement process improvements for systems and operational workflows.
• Act as the primary point of contact for team inquiries and resolve escalated or complex issues.
• Conduct interviews, onboarding, and continuous training for direct reports.

Requirements

• Proven experience in a supervisory or management role.
• Strong track record of leading, mentoring, and developing employees.
• Proficiency in performance management and driving team metrics.
• Excellent analytical, organizational, and critical thinking skills.
• Must be based in or able to commute to West Hartford, CT for 3 days a week.

Nice to have

• Bachelor's Degree in Business Administration or Healthcare Administration.
• Experience working within a homecare agency, hospital, or healthcare environment.
• 3+ years of experience managing teams of 5 or more employees.
• Spanish bilingual proficiency.

Culture & Benefits

• Competitive compensation with medical benefits and retirement plans.
• Wellness programs and ongoing learning opportunities for career growth.
• Inclusive work environment that celebrates diversity.
• Regular company events and a culture where employee voice matters.