Client Care Specialist

TL;DR

Client Care Specialist (Customer Support): Supporting seniors and caregivers through phone, chat, and email by providing product training, installation assistance, and solutions for captioning services with an accent on empathetic communication, issue resolution, and accurate CRM management. Focus on guiding customers through technical issues, resolving recurring problems, and maintaining service-level, first-call-resolution, and customer-satisfaction performance.

Location: 100% remote from the United States; work authorization without current or future visa sponsorship is required. The role is home-based and may require flexible schedules, evenings, and weekends.

Salary: $19.00–$20.00 per hour.

Company

hirify.global provides FCC-certified telephone captioning services and communication technology for seniors and people with hearing loss.

What you will do

• Handle inbound and outbound customer interactions by phone, chat, and email, including automated-dialer outreach.
• Provide product training, account assistance, and installation support to customers and technicians.
• Resolve customer issues with empathy, reassurance, and guidance tailored to individual needs.
• Manage customer records and accurate data entry in Salesforce CRM.
• Meet service-level, first-call-resolution, and customer-satisfaction metrics.
• Collaborate with peers and leadership to improve outreach strategies and customer experience processes.

Requirements

• High school diploma or equivalent.
• At least two years of customer service experience.
• Excellent verbal and written communication, listening, presentation, and problem-solving skills.
• Ability to manage sensitive interactions professionally, maintain confidentiality, and take ownership through resolution.
• Proficiency in Microsoft Office and modern virtual communication tools such as Microsoft Teams and Slack.
• Ability to work from home in the United States without requiring visa sponsorship, including flexible evening and weekend schedules.

Nice to have

• Strong working knowledge of Salesforce or another CRM platform.
• Basic telephone technology knowledge.

Culture & Benefits

• Home-based, 100% remote work environment.
• Collaborative culture focused on integrity, accountability, service, quality, and continuous learning.
• Company-provided or approved headset required for clear phone communication.
• Reasonable workplace accommodations are available in accordance with applicable disability laws.
• Comprehensive benefits are available as part of the total rewards package.

Hiring process

• Applications are reviewed personally by the talent acquisition team.
• Selected candidates receive communication about potential fit and next steps from a verified @hirify.global.com email address.