Catastrophe Field Claim Specialist (Insurance)

Location: Hybrid field role in Detroit, Michigan or Chicago, Illinois. Monday-Friday, 8:30 AM-5:30 PM EST; some weekend work, travel outside the assigned territory, and overnight stays may be required.

Salary: $70,000-$89,000 annually, plus potential annual bonus and catastrophe-unit compensation.

Company

hirify.global provides insurance, travel, financial services, roadside assistance, and membership offerings to more than 14 million members and customers across 14 states and two U.S. territories.

What you will do

• Review and investigate complex catastrophe claims, including coverage, exclusions, state law, subrogation, and recovery potential.
• Conduct on-site inspections, assess property damage, and prepare estimates using claims software.
• Evaluate losses, identify policyholder benefits, approve appropriate payments, and negotiate settlements.
• Contact insureds and affected parties, explain claim expectations, and provide customer-focused support.
• Create sub-claims, maintain accurate claim documentation, and complete claim closure activities in the claims management system.
• Refer claims to underwriting, recovery, or special investigation units and assist with file reviews and training when needed.

Requirements

• Complete the ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience.
• Three years of experience or equivalent training in claim settlement negotiation, evidence evaluation, estimating, subrogation, coverage analysis, statements, and claim resolution planning.
• Be eligible to obtain a required state adjuster license within 90 days of hire and maintain it as required.
• Hold a valid state driver's license and safely operate a motor vehicle for field inspections.
• Demonstrate knowledge of Michigan insurance law, fair trade practices, subrogation, intercompany arbitration, litigation, and building repair techniques.
• Be able to travel, work evenings or weekends, relocate as needed, walk on roofs, climb ladders, and lift up to 25 pounds.

Nice to have

• Associate degree in business administration, insurance, claims, management, or a related field.
• CPCU coursework or designation and Xactware training.
• Homeowners claims experience, including personal property, additional living expenses, water loss, fire, or smoke claims.

Culture & Benefits

• Remote home-office work is available for day-to-day operations, with travel to field locations as required.
• Medical, prescription, dental, vision, HSA, FSA, employee assistance, life, disability, critical illness, accident, and pet insurance options.
• 401(k) plan with company matching and additional contributions, subject to eligibility and vesting terms.
• Paid time off, company holidays, mental health and floating holidays, volunteer day, and paid leave programs.
• Tuition assistance, professional certification reimbursement, AAA membership, roadside assistance, travel discounts, and adoption assistance.