Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing and growing a portfolio of SMB and Mid-Market restaurant accounts to maximize platform adoption and revenue expansion with an accent on commercial advisory and relationship management. Focus on driving up-sell and cross-sell opportunities, reducing churn through proactive retention strategies, and conducting business reviews to ensure ROI.

Location: Hybrid (Mexico City): 4 days in office, 1 day remote

Company

A rapidly scaling SaaS unicorn at the forefront of the order management industry.

What you will do

• Manage and grow a portfolio of SMB and Mid-Market restaurant accounts as their primary commercial partner.
• Drive regional revenue growth by identifying up-sell and cross-sell opportunities for new product features and modules.
• Conduct regular business reviews with key merchants to analyze performance and ensure platform ROI.
• Develop proactive retention strategies to identify accounts at risk of churn and handle contract renewals.
• Collaborate with Customer Experience and Implementation teams to ensure smooth post-onboarding transitions.
• Maintain data-driven precision in HubSpot CRM for accurate pipeline forecasting and communication.

Requirements

• 3+ years of experience in B2B SaaS account management or customer success.
• Proven track record of meeting or exceeding expansion and retention targets.
• Experience managing mid-market relationships, preferably within food tech or POS systems.
• Technical proficiency in restaurant digital ordering, APIs, and system integrations.
• Fluency in English (written and verbal) is required.
• Must be based in Mexico City for a hybrid work arrangement.

Culture & Benefits

• Dedicated learning budget to support professional skill expansion.
• Innovation-driven environment with weekly product releases and new features.
• Collaboration within a diverse, international team that values transparency.
• Regionally tailored compensation and benefits packages.
• Opportunity to work at a high-growth SaaS unicorn.