Growth Account Manager (SaaS)

Location: Mexico City, hybrid — 3 days in the office and 2 days working from home

Company

hirify.global is a SaaS company providing order management and digital solutions for restaurants and merchants.

What you will do

• Manage and grow a portfolio of SMB and mid-market restaurant accounts across the Americas.
• Increase platform adoption through upselling, cross-selling add-ons, modules, and new product features.
• Identify churn risks, develop retention strategies, handle objections, and secure contract renewals.
• Conduct regular business reviews to assess performance, growth potential, customer satisfaction, and platform ROI.
• Collaborate with Customer Experience and Implementation teams to resolve technical and operational issues after onboarding.
• Maintain accurate CRM data, pipeline forecasts, account workflows, and customer communication.

Requirements

• 3+ years of experience in B2B SaaS account management, customer success, or solutions consulting.
• Proven record of achieving expansion and retention targets and managing mid-market relationships.
• Strong commercial judgment, consultative upselling skills, and experience negotiating contract renewals.
• Interest in restaurant digital ordering, APIs, and system integrations.
• Experience with CRM and ticketing systems, including HubSpot or Planhat.
• Fluent English with strong written and verbal communication skills is required. A bachelor's degree or equivalent experience is also required.

Nice to have

• Experience in the restaurant, food technology, or POS systems sector.

Culture & Benefits

• Dedicated learning budget for professional development.
• Weekly product releases and an innovation-focused work environment.
• International team with an emphasis on transparency, visibility, and diverse perspectives.
• Regionally tailored compensation and benefits.
• Opportunity to contribute to a rapidly scaling SaaS company in the order management industry.