Growth Account Manager (SaaS)

Location: Mexico City; hybrid schedule with 3 days in the Mexico City office and 2 days working from home.

Company

hirify.global is a rapidly scaling SaaS company providing order management solutions for restaurants and businesses worldwide.

What you will do

• Manage and grow a portfolio of existing SMB and mid-market restaurant accounts across the Americas.
• Maximize customer adoption of the hirify.global platform while maintaining financial accuracy.
• Identify churn risks, develop retention strategies, handle objections, and secure contract renewals.
• Drive regional revenue growth through upselling and cross-selling products, add-ons, modules, and features.
• Conduct regular business reviews to compare current performance with future growth potential and ensure customer satisfaction and platform ROI.
• Collaborate with Customer Experience and Implementation teams to support post-onboarding transitions and resolve technical or operational issues.

Requirements

• 3+ years of experience in B2B SaaS account management, customer success, or solutions consulting, with a proven record of meeting or exceeding expansion and retention targets.
• Experience managing and nurturing mid-market relationships, preferably in restaurants, food tech, or POS systems.
• Strong commercial acumen, a solutions-driven mindset, and confidence in consultative upselling and contract renewal negotiations.
• Technical proficiency and willingness to learn restaurant digital ordering, APIs, and system integrations.
• Excellent interpersonal and communication skills, empathy, and the ability to work with technical and non-technical stakeholders.
• Experience with CRM software such as HubSpot or Planhat and ticketing systems.
• A bachelor's degree in a relevant field or equivalent work experience.
• Fluency in English with strong written and verbal communication skills.

Culture & Benefits

• Hybrid work schedule with 3 office days and 2 home-working days per week.
• Flexible work schedule.
• Dedicated learning budget.
• Weekly releases and new features in an innovation-focused environment.
• International team culture emphasizing transparency, visibility, and diverse perspectives.
• Regionally tailored compensation and benefits packages.