Customer Success Manager (SaaS)

Location: Fully remote; must be based within UTC-3 to UTC-8 to support the Americas region

Company

hirify.global is a global employment platform that helps companies hire, pay, and support employees across countries.

What you will do

• Manage and nurture a portfolio of customers, monitoring engagement, satisfaction, and customer health.
• Respond to customer inquiries, manage escalations, and provide timely solutions.
• Conduct enablement sessions, product demonstrations, and escalation calls to drive adoption.
• Collaborate with Sales, Support, Product, Marketing, and Treasury on retention, customer issues, and late payments.
• Use customer data and feedback to identify improvement opportunities and advocate for customer needs.
• Lead or participate in cross-functional projects that improve customer engagement and success processes.

Requirements

• At least 2 years of experience in Customer Success, Account Management, or a quota-carrying role, preferably in SaaS or technology.
• Experience managing multiple customer relationships and driving customer success initiatives.
• Strong communication, interpersonal, organizational, analytical, and conflict-management skills.
• Ability to collaborate across departments, manage changing priorities, and advocate for customers.
• Proficiency in written and spoken English is required.
• Reliable home internet connection is required, and the role must support the Americas time zone.

Nice to have

• Experience with Zendesk, Asana, Notion, and Slack.
• Experience in the HR industry and with employment practices across multiple countries.

Culture & Benefits

• Fully remote, asynchronous, and collaborative work environment.
• 40 days of paid time off per year, including holidays and vacation, or more where locally required.
• Mental health support and a monthly wellbeing allowance.
• At least three months of paid parental leave with job protection, subject to local requirements.
• Work-from-home stipend for laptop and home office equipment.