Client Engagement Associate

Location: Monterrey, Nuevo León, Mexico

Company

hirify.global provides a platform that helps clients use marketing data to support marketing decisions.

What you will do

• Build expertise in the hirify.global Platform and its data relationships to troubleshoot user issues and improve client value.
• Provide user support, training, and daily platform operations for clients and vendor partners.
• Perform ad hoc data analysis, research, and reporting quality assurance to maintain data integrity.
• Identify process improvements from client feedback and coordinate actionable development and implementation steps with Technology.
• Communicate with users and stakeholders through email and cloud-based conferencing while supporting client relationships.
• Maintain documentation for reporting logic, platform developments, and user accounts.

Requirements

• 1–3 years of relevant experience and a bachelor’s degree or equivalent.
• Strong written and verbal communication skills with the ability to collaborate effectively with an internal team.
• Analytical, problem-solving, and project management skills applied to application design and client business issues.
• Detail-oriented, quality-focused, client-focused, flexible, and able to take initiative in a fast-paced international environment.
• Strong working knowledge of Microsoft Office, including Excel, Word, and PowerPoint.
• Ability to learn the hirify.global Platform from a user and marketer perspective and train users effectively.

Culture & Benefits

• Work within the Client Engagement department alongside senior client engagement professionals and key client contacts.
• Participate in an environment focused on initiative, continuous improvement, and exceeding expectations.
• Collaborate with Technology on platform development, management, and implementation.