Account Manager - Central Queue (Hospitality)

Location: Mexico City, Mexico; hybrid schedule with two days per week in the office

Company

hirify.global provides restaurant technology that connects diners with restaurants and supports daily restaurant operations.

What you will do

• Manage a portfolio of restaurant partners to strengthen platform engagement, increase reservation availability, and support retention.
• Resolve partner questions, cases, and tasks with timely communication and clear follow-through.
• Use customer and business data to identify opportunities, recommend actions, and drive product adoption.
• Deliver consultations, presentations, and training through phone, email, webinars, and other digital channels.
• Build trusted relationships by tailoring guidance to partner goals and daily operations.
• Share customer insights that improve partner health and reduce churn while working toward individual and team goals.

Requirements

• 5+ years of experience in account management, customer success, consultative sales, hospitality operations, or a related customer-facing role.
• Experience managing multiple customer relationships, organizing priorities, and maintaining accurate documentation.
• Experience using data or customer insights to recommend actions and drive adoption, engagement, or business outcomes.
• Strong written and verbal communication, listening, presentation, training, and problem-solving skills.
• Ability to collaborate across teams and work toward measurable goals in a changing environment.

Nice to have

• Experience with restaurant partners, restaurant operations, or hospitality technology.
• Experience using Salesforce or another customer relationship management system.
• Experience engaging customers remotely through phone, email, webinars, or other digital channels.
• Bachelor’s degree or equivalent practical experience.

Culture & Benefits

• Hybrid workplace with two office days per week in Mexico City and a schedule supporting collaboration across global time zones.
• Work from almost anywhere for up to 20 days per year.
• Private health, dental, and life insurance, paid parental leave, paid vacation, birthday time off, and paid volunteer time.
• Mental health support through company-paid therapy sessions and a Headspace subscription.
• Career development support, including Development Dollars, leadership development, and on-demand learning.
• Christmas bonus, vacation premium, travel discounts, employee resource groups, and social events.