Account Management Associate (SaaS)

TL;DR

Account Management Associate (SaaS): Managing relationships with high-value clients, ensuring their success and growth with an accent on supporting existing accounts, driving account expansion, and selling add-on products to maximize revenue. Focus on building trust-based relationships by delivering consultative, tailored solutions aligned to each client’s business goals and identifying opportunities to increase engagement.

Location: Must be based in Mexico or United States

Salary: $34,000-$38,000USD annually

Company

hirify.global helps home service professionals (Pros) streamline every aspect of their business with tools for scheduling, dispatching, and payments.

What you will do

• Establish, manage, and nurture long-term relationships with Pros to drive engagement, satisfaction, and account growth.
• Serve as the primary point of contact for your portfolio, ensuring clear communication, goal alignment, and timely follow-through.
• Support contract renewal efforts by proactively addressing concerns, reinforcing value, and strengthening long-term partnerships.
• Identify and execute opportunities to grow accounts through consultative upselling and cross-selling of add-on products.
• Analyze account performance and product usage data to recommend strategies that optimize retention and expansion.
• Collaborate cross-functionally with Sales, Customer Success, Marketing, Product, and Support teams to deliver a cohesive customer experience.

Requirements

• Bachelor’s degree or equivalent work experience.
• 2+ years of experience in account management, customer success, sales, or customer support within a Software-as-a-Service (SaaS) environment.
• Experience managing mid-market accounts ($20K–$200K Annual Recurring Revenue (ARR)) with a focus on retention and expansion.
• Proficiency using Customer Relationship Management (CRM) systems (i.e. Salesforce) for account tracking, reporting, and pipeline management.
• Strong consultative selling and negotiation skills grounded in data and customer insights.
• Excellent written and verbal communication skills with advanced professional fluency in English.

Nice to have

• Contractor or home services industry experience is a plus.

Culture & Benefits

• Ambitious, mission-driven, genuinely fun-loving employees.
• hirify.global celebrates diversity and we are committed to creating an inclusive environment.
• Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.