Account Management Associate (SaaS)

Location: Mexico; remote role

Salary: $30,000 USD annually plus bonus; the specific hourly rate depends on skills, experience, and geographic location.

Company

hirify.global provides SaaS tools for home service professionals, including scheduling, dispatching, payments, and business coaching.

What you will do

• Manage and nurture relationships with a portfolio of approximately 100–130 high-value Pros.
• Serve as the primary contact, conduct regular check-ins and business reviews, and align solutions with customer goals.
• Support renewals by addressing concerns, reinforcing product value, and improving retention.
• Identify and execute account expansion opportunities through consultative upselling and cross-selling.
• Analyze account performance, customer behavior, and product usage to recommend retention and growth strategies.
• Maintain account-specific SOPs and collaborate with Sales, Customer Success, Marketing, Product, and Support.

Requirements

• Bachelor’s degree or equivalent work experience.
• 2+ years of experience in account management, customer success, sales, or customer support in a SaaS environment.
• Experience managing mid-market accounts worth $20K–$200K in ARR, with a focus on retention and expansion.
• Proficiency with CRM systems such as Salesforce for account tracking, reporting, and pipeline management.
• Strong consultative selling, negotiation, communication, organization, and data-driven decision-making skills.
• Advanced professional fluency in English and ability to work remotely from Mexico.

Nice to have

• Experience in contracting or the home services industry.
• Experience using AI tools to improve work quality and efficiency.
• Experience improving processes and workflows in evolving environments.

Culture & Benefits

• Paid holidays and flexible paid time off.
• Innovation-focused culture that welcomes ideas from all team members.
• Mission-driven work supporting more than 50,000 home service businesses.
• Inclusive, equal-opportunity workplace with a globally distributed team.