German-Speaking Customer Service Agent (Live Chat)

Location: Remote; listed hiring locations: South Africa (CPT), Namibia, Romania, and Turkey. The role is also described as work from anywhere.

Company

hirify.global connects global professionals with international technology and lifestyle companies, including a fast-growing European consumer drinks brand.

What you will do

• Handle customer enquiries and complaints through live chat in German.
• Provide prompt, empathetic, and efficient issue resolution during regular and peak-demand periods.
• Represent the brand voice consistently across customer interactions.
• Identify recurring issues and customer patterns, and flag them to the wider team.
• Maintain accurate customer records and collaborate with internal teams to resolve issues end-to-end.

Requirements

• Native or near-native German is required; all customer communication is in German.
• Excellent written German, assessed during the interview process.
• Previous ecommerce experience and familiarity with online retail customer expectations.
• Experience in customer-facing communication through chat, email, or phone.
• Ability to remain calm when handling complaints and difficult interactions.
• Availability for demand-based scheduling, including a guaranteed baseline of 20 hours per week and increased availability during campaign peaks.

Nice to have

• Experience supporting customers during ecommerce campaign periods such as Black Week or pre-Christmas peaks.

Culture & Benefits

• Fully remote work with flexible scheduling within campaign windows.
• Guaranteed baseline of 20 hours per week, with the opportunity to increase hours during peak periods.
• Fixed-term contract through the end of Q4 2026, with potential extension into 2027 based on demand.
• Paid annual leave prorated to hours worked.
• Exposure to a fast-moving, high-growth consumer brand and access to a global professional community.

Hiring process

• Written German is assessed during the interview process.
• Hourly compensation is discussed during the interview process.