Part-time Customer Support (German Speaking)

Location: Amsterdam, Netherlands; office-first with hybrid work possible

Salary: €15.75 gross per hour, plus 8% holiday allowance and 9.6% holiday pay

Company

hirify.global is a ticket marketplace helping fans buy and sell event tickets with confidence and supporting organisers across 42 countries.

What you will do

• Support German-speaking fans via chat, email, and phone.
• Resolve customer questions and correct seller mistakes while identifying ways to prevent recurring issues.
• Use Intercom or similar support software to manage customer conversations.
• Meet customer satisfaction and productivity goals.
• Share recurring issue insights with the wider CX team and collaborate with colleagues on consistent, high-quality support.
• Provide additional support during peak event periods, holidays, evenings, and weekends.

Requirements

• Native German and fluent written and spoken English.
• Some experience in an office or professional environment; customer support experience is beneficial.
• Comfort communicating with customers through chat, email, and phone.
• Calm, clear, and friendly communication style, including under pressure.
• Available for 24–32 hours per week, based in or near Amsterdam, with at least one weekend shift each week.
• Stress resistance and adaptability in a fast-paced environment.

Nice to have

• Experience with Intercom or similar customer support tools.
• Interest in live events, music, sports, or culture.
• Additional language skills.

Culture & Benefits

• Mission-driven company built by fans for fans.
• Supportive international team with opportunities to grow.
• Work from the Amsterdam office with hybrid flexibility.
• Opportunity to influence the experience of millions of fans worldwide.

Hiring process

• Apply online or through LinkedIn.