English-Speaking Customer Support Operator

Location: Odesa, Ukraine office or remotely

Company

hirify.global is a Berlin-founded digital e-commerce platform for the automotive aftermarket, operating across 27 European countries.

What you will do

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate product and service information while handling concerns with empathy and patience.
• Document interactions in the CRM system and maintain detailed customer records.
• Troubleshoot common issues, escalate complex cases, and collaborate with other departments.
• Identify customer needs, provide personalized solutions, and monitor feedback.
• Meet response time, resolution rate, and customer satisfaction targets.

Requirements

• Fluent English, written and spoken.
• Customer service experience in a corporate or support environment.
• Strong communication, interpersonal, problem-solving, active listening, and time-management skills.
• Proficiency with computer systems and basic software applications.
• Ability to manage multiple inquiries, work independently, and remain professional under pressure.

Nice to have

• Experience with CRM software or ticketing systems.
• Additional language skills.
• Experience working in a remote or distributed team.

Culture & Benefits

• Full-time schedule of 40 hours per week, Monday to Saturday between 9:00 and 22:30, with two days off per week.
• Competitive salary based on professional experience.
• International, multicultural environment with career growth opportunities.
• Access to 650 e-courses focused on leadership and soft skills.
• Free company events, English and German classes, and 28 calendar days of annual vacation plus a birthday day off.