Customer Care Specialist

Location: Prague, Czech Republic. Hybrid setup with 3 days in the office and 2 days working from home after typically 1–2 months of onboarding.

Company

hirify.global is an e-commerce company focused on fast, human customer service and grocery delivery.

What you will do

• Support customers through phone, email, and chat in both inbound and outbound communications.
• Resolve delivery time and address changes, item modifications, contact detail updates, late orders, delivery issues, and complaints.
• Coordinate with couriers and collaborate with Logistics, Procurement, and other teams to solve issues quickly.
• Provide accurate information about products and services and handle complex cases that AI cannot resolve.
• Record customer feedback and share insights to improve the service.
• Compensate complaints with credits within defined limits while contributing to a supportive team environment.

Requirements

• Experience in customer service or another customer-facing role.
• Advanced German is required in both written and spoken communication.
• English or Czech/Slovak is required in both written and spoken communication.
• Strong communication skills, customer orientation, stress resilience, and the ability to handle conflicts calmly.
• Ability to learn quickly, use basic tools such as Google Workspace, and find effective customer solutions.
• Willingness to work shifts, including weekends, is required.

Culture & Benefits

• Fixed salary with a variable component and clear performance recognition.
• Free lunch, fresh fruit and vegetables, and free hirify.global Xtra membership with 10% cashback on hirify.global.cz purchases.
• Unlimited paid vacation based on trust.
• Peer recognition credits usable in the internal cafeteria.
• Subsidised Multisport card and company sports challenges.
• Hybrid work, personal growth opportunities, and a collaborative team environment.