English Speaking Support Associate (Customer Support)

TL;DR

Support Associate (Customer Support): Handling customer, courier, and merchant inquiries via live chat, phone, and email with an accent on fast resolution of operational issues and high-quality user experience. Focus on multitasking in a 24/7 environment, using empathy and clear communication to resolve escalations across multiple markets.

Location: Fully remote, but all work must be performed from Serbia only

Salary: Starting salary 52,500 RSD gross (plus bonuses for weekends, holidays, and night shifts)

Company

hirify.global is a technology company specializing in the delivery of restaurant food and other goods across 500+ cities globally.

What you will do

• Handle customer, courier, and merchant inquiries through live chat, phone, and email support.
• Resolve escalations, operational issues, and time-sensitive cases quickly and professionally.
• Support multiple hirify.global markets and ticket flows depending on business needs.
• Maintain a high-quality customer experience using empathy and company tone of voice.
• Use multiple tools simultaneously, including support platforms, knowledge bases, and operational tools.
• Stay updated with new processes, market changes, and internal training materials.

Requirements

• Fluency in both Serbian and English (C1).
• Must be based in Serbia.
• Willingness to work in shifts, including weekends and holidays (24/7 operation).
• High school diploma.
• Excellent communication skills, patience, and empathy.
• Ability to multitask and make fast decisions in stressful situations.

Nice to have

• Previous work experience in a similar customer support role.

Culture & Benefits

• Fully remote work with all necessary equipment provided (laptop, monitor, headset).
• At least 25 days of paid vacation.
• Private health insurance and FitPass program.
• 15% cashback on hirify.global orders.
• Structured onboarding, mentoring, and a clear career development path.
• Employee Assistance Program for employees and their immediate families.

Hiring process

• Continuous application review.
• 2-3 week structured onboarding featuring e-learning and trainer-guided shifts.
• Ongoing mentorship from Team Leads.