2 дня назад
Senior Credit Controller
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Credit Controller (Complex Collections): Managing high-value customer accounts and resolving complex, aged debt with an accent on debt recovery, dispute resolution, and contractual payment collection. Focus on investigating outstanding issues, negotiating with customers, and coordinating with Legal, Commercial, Finance, and Billing teams to remove payment barriers.
Location: Home based in the United Kingdom; remote work with occasional in-person team gatherings during the year.
Company
Three operates a UK telecommunications and connectivity business serving organisations with products including 5G, AI, and IoT solutions.
What you will do
- Manage a portfolio of high-value corporate customers and ensure payments are received in line with contractual terms.
- Own complex and aged debt cases, investigating issues, reviewing evidence, and driving disputes through to resolution.
- Lead customer discussions and collaborate with Legal, Commercial, Finance, Billing, Service, and Account Management teams.
- Maintain accurate account records, payment forecasts, updates, and resolution timelines.
- Identify payment barriers, understand customer needs, and resolve outstanding issues efficiently.
- Work flexibly with third-party systems, manual payment processes, and varied customer contractual requirements.
Requirements
- Senior-level experience in credit control, debt recovery, cash collection, and dispute resolution.
- Experience managing complex corporate customer accounts and balancing customer needs with commercial outcomes.
- Strong analytical and numerical skills, including the ability to identify trends and make informed decisions.
- Confident communication, negotiation, and influencing skills.
- Proficiency in Microsoft Excel and experience working with account and data-analysis systems.
- Ownership, flexibility, and a proactive approach in a fast-paced environment.
Culture & Benefits
- Full-time schedule of 37.5 hours per week, Monday to Friday, 9:00 to 17:00.
- Homeworking equipment provided through an “Office in a Box” kit.
- Basic salary with bonus, up to 28 days of annual leave plus bank holidays, and paid charity time.
- Benefits include discounts, vouchers, pension, learning tools, and parental leave policies.
- Employment is subject to criminal and financial background checks due to Financial Conduct Authority regulation.
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