Client Service Representative - Operations (Healthcare)

Location: Houston, Texas, USA

Salary: $33,280 annually, plus potential performance-based bonuses, incentive pay, or commissions.

Company

hirify.global, part of Capgemini, provides intelligent operations and transformation services using domain expertise, AI-powered platforms, and analytics across multiple industries.

What you will do

• Conduct administrative and scripted clinical intake calls for clinical review.
• Provide customer service and ongoing telephonic support to healthcare providers, office staff, and internal customers.
• Collect, enter, and document confidential information according to high-quality standards.
• Support the Clinical Review Department and participate in quality initiative projects.
• Meet performance indicators including average talk time, quality, and schedule adherence.
• Follow clinical program requirements, including HIPAA, URAC, and NCQA standards.

Requirements

• High school diploma or GED.
• At least one year of healthcare customer service or call center experience.
• Ability to work in a fast-paced, high-volume contact center and follow strict schedules.
• Ability to read clinical terminology proficiently and communicate clearly in writing and speech.
• Proficiency with MS Outlook and Windows, dual monitors, and multiple software applications.
• A hard-wired internet connection, minimum upload speed of 5 Mbps and download speed of 25 Mbps, and a HIPAA-compliant room are required and verified during onboarding.

Nice to have

• Previous experience in a fast-paced inbound call center.
• Healthcare industry experience with prior authorizations, patient care, or CPT codes.

Culture & Benefits

• Medical, dental, and vision insurance.
• Paid time off, holidays, and sick leave.
• 401(k) with company match or another retirement plan.
• Life and AD&D insurance.
• Employee Assistance Program and an inclusive equal-opportunity workplace.