Manager, Clinical Retention (South and Mid Atlantic Regions - )FL, DE, GA, KY, MD, NC, VA, WV, KY, TN, SC, DC (Medical Device)

Location: US - Florida; hybrid arrangement with required on-site work from an hirify.global office

Annual base salary: $114,800–$172,250, with potential incentive compensation.

Company

hirify.global is a medical device product company developing the Omnipod insulin management platform and other wearable drug-delivery technologies for people with diabetes and other conditions.

What you will do

• Lead and execute clinical retention strategies supporting customer adoption, retention, therapy engagement, and clinical outcomes.
• Manage and develop Clinical Retention Specialists and Senior Clinical Retention Specialists.
• Translate retention, churn, CSAT, and adoption data into insights, dashboards, pilots, and process improvements.
• Oversee daily operations and ensure high-quality, compliant interactions with customers and healthcare providers.
• Act as the escalation point for complex clinical, technical, therapy-related, and customer experience situations.
• Partner with leadership, product, customer experience, and external stakeholders to improve retention programs, products, playbooks, and scalable tools.

Requirements

• Bachelor’s degree in a clinical field.
• Active RN or RD license and maintained CDCES certification.
• 8+ years of experience supporting insulin pump therapy and diabetes technologies.
• 3+ years of experience leading and developing clinical teams.
• Experience with retention strategy, customer lifecycle management, or clinical support environments.
• Deep knowledge of the Omnipod product portfolio and ability to work in a regulated environment with FDA, HIPAA, quality, and documentation requirements.

Nice to have

• Experience in call center or remote support operations within a regulated FDA environment.
• Industry or commercial experience supporting diabetes technology.
• Experience with CRM systems such as Salesforce and customer analytics tools.
• Structured troubleshooting, customer assessment, business acumen, and continuous improvement experience.

Culture & Benefits

• Fast-paced environment balancing strategic and operational priorities.
• Occasional travel for meetings, training, and business initiatives.
• Medical, dental, and vision insurance.
• 401(k) with company match and paid time off.
• Additional employee wellness programs.

Hiring process

• The posting remains open until the position is filled.
• Applications are submitted online through the hirify.global Careers site.