Customer Service Representative (Leasing)

Location: Federal Way, Washington, United States

Salary: $18.00–$24.00 per hour, with possible performance-based incentive compensation.

Company

Financial Pacific Leasing, a subsidiary of hirify.global, provides small-ticket commercial equipment leasing and financing solutions through nationwide vendor, broker, and lessor partnerships.

What you will do

• Serve as the primary contact for customers, vendors, brokers, and internal teams through inbound calls and written communications.
• Resolve lease-related questions involving buyouts, invoicing, billing, taxes, contract changes, payment history, automatic payments, and lease assumptions.
• Troubleshoot issues, manage escalations, de-escalate complex situations, and coordinate with internal departments and external partners.
• Process account and document updates, prepare customer documentation, and maintain accurate notes and records in company systems.
• Collaborate cross-functionally, communicate business-impacting issues to leadership, and support consistent service delivery.
• Protect confidential information and follow company policies, procedures, SLAs, and regulatory requirements.

Requirements

• At least 2 years of customer service or call center experience in a high-volume, multi-channel environment.
• At least 1 year of experience resolving issues, troubleshooting, and handling escalations within defined SLAs and policies.
• High school diploma or equivalent.
• Strong verbal and written communication, active listening, empathy, patience, and professionalism.
• Strong problem-solving, critical thinking, organization, attention to detail, time management, and multitasking skills.
• Ability to de-escalate challenging customer situations and demonstrate ownership in a fast-paced environment.

Nice to have

• Experience with equipment, consumer, or commercial leasing operations, including buyouts, assumptions, or assignments.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage for eligible associates.
• 401(k) retirement savings plan with employer match for qualifying contributions.
• Life and disability insurance, employee assistance, mental health resources, and legal support.
• Tuition assistance, identity theft protection, insurance discounts, and an online discount marketplace.
• Paid vacation, sick days, volunteer days, and holidays.
• Benefits begin on the first day of the month following hire for associates regularly scheduled to work at least 30 hours per week.