Assoc Claim Coordinator, Long Term Care (Insurance)

Location: United States employment context; specific work location is not stated.

Salary: $21.83–$29.53 per hour.

Company

hirify.global provides financial services focused on helping people manage money and live balanced, generous lives.

What you will do

• Guide claimants, family members, beneficiaries, authorized third parties, providers, and financial advisors through the long-term care claims process.
• Manage claims from initial submission through claim decision communication while meeting service standards.
• Obtain supporting documentation from care providers and other relevant parties.
• Coordinate communications among claimants, beneficiaries, financial advisors, claims examiners, providers, and internal business partners.
• Handle difficult or sensitive conversations using patience, empathy, professionalism, and de-escalation techniques.
• Identify process barriers and provide input on improving the claims experience.

Requirements

• High school diploma.
• At least two years of experience in insurance or financial services.
• Strong verbal and written communication, interpersonal, customer service, analytical, and negotiation skills.
• Ability to work independently, exercise judgment, solve problems, and adapt to changing conditions.
• Strong organization, prioritization, attention to detail, and relationship-building skills.
• Proficiency with Microsoft Word, Outlook, and Excel.

Nice to have

• Post-secondary education or a college degree.
• Experience supporting clients and their families through challenging or difficult situations.

Culture & Benefits

• Medical, dental, and vision insurance may be offered.
• Health savings account, flexible spending account, 401(k), pension, life, disability, and supplemental insurance may be available.
• 20 days of paid time off, sick and safe time, and 10 paid company holidays.
• Volunteer time off, paid parental leave, employee assistance, and well-being benefits may be offered.
• Additional bonuses and incentive programs may be available.