Licensed Customer Service Rep - Waukesha (Insurance)

Location: Waukesha, Wisconsin, United States; onsite office work. Schedule: Monday–Friday, 8:30 a.m.–5:30 p.m.; occasional weekends, holidays, and community events may be required.

Starting pay: $23.00–$25.50 per hour, based on experience.

Company

hirify.global provides membership, travel, insurance, financial services, and roadside assistance to members and customers across 14 states and two U.S. territories.

What you will do

• Respond to insurance inquiries, explain product features, resolve customer complaints, and provide member-focused service.
• Service policies and process applications, renewals, endorsements, amendments, transfers, billing updates, and coverage changes.
• Prepare quotes, apply underwriting rules and eligible discounts, complete sales, and identify cross-sell opportunities.
• Process insurance and membership payments, reinstatements, cancellations, and delinquent-account contacts.
• Conduct retention and outbound promotional calls and refer customers to agents when appropriate.
• Support office events, local community activities, records maintenance, and general agency operations.

Requirements

• High school diploma or equivalent.
• Current Property & Casualty Insurance license.
• Ability to qualify for, obtain, and maintain required state licenses and appointments.
• Customer service, communication, insurance servicing, sales-support, payment-processing, and basic mathematical skills.
• Knowledge of insurance terminology, regulations, underwriting procedures, and sales compliance guidelines.
• Ability to work independently and in a team, handle high-volume service work, use insurance systems and Microsoft Office, and complete required training within six months.

Culture & Benefits

• Medical, prescription, dental, vision, HSA, FSA, and Employee Assistance Program benefits.
• Company-paid life insurance, disability coverage, and optional supplemental insurance programs.
• 401(k) plan with company matching and additional company contributions.
• Paid time off, holidays, mental health and volunteer days, and parental, bereavement, jury-duty, and military leave.
• Tuition assistance, professional certification reimbursement, career development opportunities, complimentary AAA membership, and adoption assistance.