Insurance Services Analyst II - Personal Lines

Location: Remote within any of the lower 48 U.S. states. Training is virtual Monday through Friday, 8:00 AM–4:30 PM CST for 21 weeks. Non-standard hours, weekend shifts, and extended call center coverage may be required.

Salary: Approximate starting salary of $47,250 per year, approximately $23.45 per hour. A 10–15% shift differential may be available for qualifying schedules. National salary range: $46,345–$80,700; expected starting range: $46,345–$65,100.

Company

hirify.global is a Fortune 100 insurance company focused on property and casualty products, customer protection, and simplifying insurance operations.

What you will do

• Handle complex inbound and outbound calls, emails, correspondence, and customer service requests for personal lines products.
• Provide policy guidance, consultation, recommendations, and solutions to customers and agents.
• Support cross-selling and up-selling, and transfer qualified sales leads to agents.
• Build expertise across sales, underwriting, and insurance product lines while serving as a subject matter resource.
• Resolve complex issues using appropriate resources and support other associates through mentoring, training, and on-floor assistance.
• Recommend process and performance improvements.

Requirements

• At least two years of insurance industry experience; prior insurance experience is required.
• High school diploma or equivalent required; some undergraduate study is preferred.
• Ability to obtain and maintain required state insurance licenses and complete continuing education.
• Ability to pass comprehension and competency testing for technical and customer service skills.
• Strong critical thinking, problem-solving, communication, active listening, customer advocacy, and time-management skills.
• Ability to work reliably in a call center environment, use multiple technology and reporting systems, and support non-standard schedules.

Nice to have

• Property and Casualty insurance experience.
• Personal Lines Agent License at the time of hire.
• Some undergraduate studies.

Culture & Benefits

• 21-week virtual training program beginning October 12, 2026; full attendance is expected.
• Medical, dental, and vision coverage; life insurance; and short- and long-term disability coverage.
• Paid time off, nine paid holidays, Lifetime paid time off, and Unity Day paid time off.
• 401(k) with company match and a company-paid pension plan.
• Equal opportunity and inclusive workplace commitments.
• Employer-sponsored work authorization is not available; the role does not participate in the STEM OPT Extension program.