Insurance Service Representative - Fargo, ND

Location: ND-Administrative Office in Fargo, North Dakota; onsite Monday–Friday, 8:30 AM–5:30 PM

Salary: $23.00–$25.50 per hour, based on experience.

Company

hirify.global provides membership, travel, insurance, financial services, and roadside assistance to members and customers across 14 states and two U.S. territories through AAA, Meemic, and Fremont brands.

What you will do

• Support members with insurance inquiries, product explanations, billing questions, complaints, and general service needs.
• Process insurance applications, renewals, policy changes, endorsements, amendments, transfers, reinstatements, and cancellations.
• Prepare insurance quotes, apply underwriting rules and eligible discounts, complete sales, and identify cross-sell and referral opportunities.
• Process insurance and membership payments, conduct retention calls, and contact members about delinquent premiums, memberships, and reinstatements.
• Maintain accurate member records, filing systems, policy information, and agency documentation.
• Support office events and community activities that promote insurance and membership products.

Requirements

• High school diploma or equivalent.
• Current Property & Casualty Insurance license.
• Ability to qualify for, obtain, and maintain required state licenses and appointments.
• Customer service, communication, insurance servicing, sales support, payment processing, and basic mathematical skills.
• Working knowledge of insurance terminology, regulations, underwriting procedures, compliance guidelines, Microsoft Office, and insurance or membership systems.
• Ability to work independently and in a team, make outbound service calls, and perform effectively in a high-volume, fast-paced office environment.

Culture & Benefits

• Full-time employment with a Monday–Friday, 40-hour schedule and a scheduled lunch period.
• Medical, prescription, dental, vision, HSA, FSA, and Employee Assistance Program benefits.
• Company-paid life insurance, disability coverage, and optional supplemental insurance programs.
• 401(k) plan with company matching and additional company contributions.
• Paid time off, paid holidays, mental health and floating holidays, volunteer day, and additional paid leave programs.
• Tuition assistance, professional certification reimbursement, career development opportunities, complimentary AAA membership, and adoption assistance.

Hiring process

• Successful completion of Customer Service, Insurance, and Membership training is required within six months of hire.
• Employment offers require consent to a background check and drug screen.