Senior Group Manager - Operations (Insurance)

Location: Muntinlupa, Philippines

Company

hirify.global, part of Capgemini, provides AI-powered intelligent operations and transformation services across multiple industries, including insurance.

What you will do

• Lead large-scale insurance policy administration and customer servicing across the end-to-end policy lifecycle.
• Own SLA/KPI delivery, quality, productivity, customer experience, capacity, efficiency, and financial performance.
• Manage revenue, margins, operating costs, staffing, utilization, forecasting, and profitability with Finance and senior leadership.
• Drive process optimization, standardization, automation, continuous improvement, transitions, and transformation initiatives.
• Maintain operational risk, controls, governance, regulatory compliance, and performance management.
• Build trusted relationships with senior clients and stakeholders while developing leaders, succession plans, and high-performing teams.

Requirements

• At least 5 years of experience in a comparable senior operations leadership role, such as Senior Group Manager, Director, or AVP.
• Experience leading large-scale, complex operations with multiple layers of leadership.
• Strong understanding of insurance policy administration and customer servicing; Property & Casualty or Property & Liability experience is highly preferred.
• Experience with P&L management, budgeting, forecasting, revenue, margins, costs, productivity, and profitability.
• Proven capability in operational excellence, transformation, continuous improvement, stakeholder management, and executive communication.
• Experience coaching leaders, developing talent, planning succession, influencing across functions, and leading change.

Culture & Benefits

• Leadership is expected to combine commercial discipline with people leadership and strategy with execution.
• Focus on accountability, collaboration, recognition, continuous learning, and sustainable performance.
• Cross-functional collaboration with HR, Quality, Training, Workforce Management, Finance, Technology, and Transformation teams.