Assistant Director Operations

Location: Bellevue, Washington; 100% onsite at the Bellevue office. Full-time schedule with flexible working hours based on business, client, and staffing needs; occasional weekend and holiday coverage may be required.

Salary: $100,000–$125,000 USD annually for candidates based in Washington State.

Company

hirify.global is a technology solutions firm headquartered in Bellevue, Washington, delivering strategy and execution across AI, cloud, data, product development, and emerging technology.

What you will do

• Support the Director of Operations in developing and implementing operational plans, policies, and continuous-improvement initiatives.
• Oversee daily operations, staffing, workflows, service delivery, performance, quality, and customer-experience standards with managers.
• Partner with clients, senior leaders, and cross-functional teams to advance client satisfaction and strategic objectives.
• Coach, guide, and hold staff and managers accountable for performance and employee engagement.
• Use data, analytics, and operational reporting to identify trends, risks, service gaps, and improvement opportunities.
• Monitor budgets, operational costs, staffing needs, resource allocation, and execution of business strategy.

Requirements

• Four to six years of progressively responsible leadership experience in operations, service delivery, or a comparable fast-paced environment.
• Experience managing people, developing leaders, improving team performance, and overseeing daily operations.
• Strong business acumen with accountability for quality, service, or operational-performance targets.
• Experience managing senior-level client expectations and resolving delivery-related concerns.
• Strong strategic thinking, decision-making, problem-solving, organizational, communication, and stakeholder-management skills.
• Ability to work independently, lead diverse teams, manage multiple priorities, and use data to drive improvements.

Nice to have

• Leadership experience in a customer support center.
• Experience supporting a client-facing service-delivery engagement.
• Experience with workforce planning, budget management, resource allocation, and operational reporting.
• Knowledge of gaming industry trends, major events, products, and news.

Culture & Benefits

• Medical, dental, and vision coverage.
• Flexible Spending Account and 401(k) retirement plan.
• Competitive paid time off and parental leave.
• Professional growth and development opportunities.
• High-accountability environment focused on service excellence, collaboration, employee engagement, and continuous improvement.