Technical Account Manager, EMEA

Location: Europe

Company

hirify.global is an Agentic Marketing Platform powered by a composable customer data platform, helping marketing teams use data and AI to build and launch end-to-end campaigns.

What you will do

• Manage retention and expansion for large enterprise customers.
• Lead organized technical onboarding from kickoff through continued customer success and increased adoption.
• Advise customers on technical best practices and help them realize the full value of hirify.global products.
• Work with Sales to develop strategies for increasing platform adoption within large organizations.
• Collaborate with Customer Support, Engineering, and other teams to resolve technical escalations.
• Surface customer use cases and product problems to Engineering to improve the hirify.global platform.

Requirements

• 5+ years of experience in a client-facing or technology-focused role combining business experience and technical expertise.
• Experience managing and executing technical projects with a customer-first and empathetic approach.
• Excellent project management and communication skills.
• Ability to learn new technologies quickly and understand complex systems, including SQL, databases, APIs, and reporting tools.
• Strong troubleshooting and problem-solving skills, with a desire to continue developing technical expertise.
• Ability to collaborate cross-functionally and work effectively under pressure and changing deadlines.

Culture & Benefits

• Ambitious, impact-driven, and efficient working environment.
• Culture centered on humility, kindness, compassion, and care for customers.
• Meaningful equity compensation through ISO options.
• Early exercise and a 10-year post-termination exercise window for equity options.