Senior Technical Account Manager EMEA

Location: London, Greater London (Remote); candidates should preferably be based in the EU region or a timezone with strong overlap with European customers. Occasional customer travel is required, approximately 30–40% across the EU and North America.

Company

hirify.global is a VC-backed product company providing an omnichannel loyalty management SaaS platform.

What you will do

• Act as the primary strategic technical advisor for enterprise and strategic customers after go-live.
• Maintain relationships with senior technical, business, and executive stakeholders, including Engineering, Architecture, Product, Digital, CRM, and C-level leaders.
• Advise customers on integrations, APIs, data flows, configurations, scalability, performance, platform adoption, and operational efficiency.
• Identify technical risks, dependencies, adoption gaps, limitations, and optimization opportunities, ensuring ownership and follow-through.
• Coordinate with Customer Success, Support, Engineering, Product, Professional Services, and Implementation teams on escalations, releases, upgrades, and feature adoption.
• Participate in technical reviews, workshops, Executive Business Reviews, documentation, playbook improvements, and AI-enabled process automation.

Requirements

• Senior experience in a customer-facing technical role within a complex B2B SaaS environment, such as Technical Account Manager, Technical Customer Success Manager, Solutions Consultant, or Customer Success Engineer.
• Experience building relationships with CTOs, Heads of Engineering, Architects, Digital leaders, and enterprise decision-makers.
• Strong understanding of integrations, APIs, data flows, web technologies, technical configurations, production systems, release cycles, incident handling, and escalation management.
• Ability to lead strategic discussions about scalability, architecture evolution, operational maturity, governance, and platform strategy.
• Strong communication, analytical problem-solving, prioritization, ownership, and stakeholder-management skills.
• Hands-on experience using AI tools and at least one practical AI-enabled project, workflow, or automation that can be explained in terms of problem, tools, impact, and lessons learned.

Nice to have

• Experience with loyalty technology, CRM, MarTech, customer engagement, e-commerce, or digital marketing platforms.
• Knowledge of RESTful APIs, SDKs, JavaScript frameworks, webhooks, authentication, data integrations, and SQL or NoSQL databases.
• Experience with Magento, Shopify, Salesforce, Emarsys, Braze, Bloomreach, or similar platforms.
• Background in customer success, professional services, solutions engineering, or implementation consulting.

Culture & Benefits

• Remote-first work environment with regular in-person meetings, company retreats, and flexible working hours.
• hirify.globalCare health insurance benefit.
• International team of approximately 100 colleagues representing eight nationalities; English is the working language.
• Career advancement opportunities and a supportive, collaborative environment.