Technical Account Manager

Location: Dallas, TX, United States; hybrid

Company

hirify.global is a global SaaS company using hospitality data, business intelligence, revenue optimization, and AI to help hotel brands, operators, and owners make smarter commercial decisions.

What you will do

• Serve as the primary technical contact for strategic enterprise accounts and build relationships with customer stakeholders.
• Manage tiered escalations, prioritize high-severity issues, and communicate resolutions clearly and transparently.
• Monitor technical and usage health, conduct health checks and configuration reviews, and recommend preventative actions.
• Partner with Product, PIM, Engineering, Support, and Customer Success to diagnose and resolve issues across APIs, integrations, frontend, and backend applications.
• Support QBRs and Executive Business Reviews with technical updates, platform insights, beta programs, and roadmap alignment.
• Document customer environments, lead post-incident retrospectives, and advocate for customer needs in product and support improvements.

Requirements

• 5–10+ years of experience in technical account management, support engineering, or similar roles, ideally in SaaS, hospitality technology, or enterprise software.
• Experience handling high-severity technical incidents and acting as an escalation point.
• Strong technical foundation in APIs, integrations, infrastructure, and application troubleshooting.
• Exceptional communication skills for explaining technical concepts to executive and technical stakeholders.
• Experience working cross-functionally with Engineering, Product, and Support teams.
• Fluent English, written and spoken, is required.

Nice to have

• Proficiency in another language used within the company network.

Culture & Benefits

• Collaborative, customer-centric environment guided by the values of pursuing greatness, meaningful work, and elevating each other.
• Opportunity to work with a hospitality technology platform used by hotel companies and properties worldwide.
• Exposure to AI, benchmarking, business intelligence, and revenue optimization solutions.