Manager - Technical Account Management (AI)

Location: Bangalore, India

Company

hirify.global builds autonomous coding agents that generate, test, and deploy production applications from plain-language intent. Its platform serves more than 10 million users across over 190 countries and has exceeded $100M in ARR.

What you will do

• Lead, mentor, and develop Technical Account Managers and Key Account Managers.
• Establish performance standards, operating rhythms, coaching practices, and customer engagement best practices.
• Own strategic customer success, including onboarding, adoption, retention, expansion, satisfaction, and executive stakeholder relationships.
• Guide customers through integrations, deployments, migrations, automation, workflows, and scale-related challenges.
• Partner with Product and Engineering to resolve complex customer issues and improve platform reliability.
• Build playbooks, documentation, customer engagement models, success metrics, and scalable operating processes.

Requirements

• 8+ years of experience in Technical Account Management, Customer Success Engineering, Solutions Engineering, Technical Support, Professional Services, or related customer-facing technical roles.
• 2+ years of people management experience leading customer-facing teams.
• Experience managing strategic customers and executive stakeholders in a fast-paced, high-growth environment.
• Strong understanding of APIs, integrations, databases, web applications, and cloud-based architectures.
• Ability to troubleshoot complex issues across application, workflow, integration, and data layers.
• Strong communication, stakeholder management, analytical, problem-solving, and ownership skills.

Nice to have

• Experience with SaaS, AI, developer platforms, or enterprise software products.
• Familiarity with Python, SQL, REST APIs, Webhooks, and modern application architectures.
• Experience supporting global strategic customers.
• Experience building customer success processes in a scaling startup environment.

Culture & Benefits

• Daily lunch and dinner provided.
• Family insurance coverage of 3 lakhs.
• Unlimited paid time off.
• Flexible working hours.
• High-ownership environment focused on speed and impact at global scale.