Technical Account Manager (AI)

Location: London, hybrid; must be based in the United Kingdom, have the right to work in the UK, and be able to travel to customer sites as needed.

Company

hirify.global is building a platform that helps enterprises govern AI agents safely, with a focus on agentic adoption, security, and risk.

What you will do

• Own the technical relationship with a portfolio of enterprise customers from kickoff through renewal and expansion.
• Lead onboarding and implementation projects, including deployment, integrations, configuration, timelines, milestones, resourcing, and risk tracking.
• Become a platform expert, troubleshoot technical issues, manage escalations, and coordinate resolutions with engineering and product teams.
• Track account health and product usage, drive adoption, identify risks, and support renewal and expansion opportunities with sales.
• Create runbooks, guides, and enablement materials to make onboarding repeatable and scalable.
• Help establish TAM processes and playbooks as the first UK-based Technical Account Manager.

Requirements

• 2–5 years of experience in a Technical Account Manager, Solutions Engineer, Sales Engineer, or Customer Success Engineer role at a SaaS or cybersecurity company.
• Technical fluency with agent architectures, agent security, agent tooling, APIs, SaaS and cloud integrations, and cloud environments.
• Experience owning post-sale relationships with enterprise customers across onboarding, adoption, and renewal.
• Experience diagnosing technical issues and coordinating fixes with engineering teams.
• Strong written and verbal communication, discovery, problem-solving, organisation, and documentation skills.
• Must be based in the United Kingdom, have the right to work in the UK, and be flexible to travel to customer sites.

Nice to have

• Experience supporting security, AI/ML, or agentic tooling customers.
• Experience creating, deploying, and managing AI agents.
• Experience at a high-growth Series A–B SaaS company.
• Light scripting or coding skills, such as Python, and familiarity with API tools such as Postman.
• AWS, Azure, or equivalent cloud and security certifications.

Culture & Benefits

• Work in an early-stage environment with direct influence over customer support processes and product direction.
• Use AI agents and tools such as Claude Cowork to improve workflows and reduce repetitive administration.
• Prioritise customer outcomes, real-world agentic adoption, and responsible AI governance.
• Operate with a focus on momentum, experimentation, learning, honesty, respect, and constructive challenge.
• Build expertise and leadership while helping shape a meaningful new function.