Technical Account Manager (SaaS)

TL;DR

Technical Account Manager (SaaS): Managing the technical relationship and strategy for Enterprise customers to drive product adoption and value with an accent on technical instrumentation, API integration, and architectural guidance. Focus on solving complex scale challenges, translating technical needs to product teams, and ensuring long-term customer success.

Location: Hybrid (Austin, USA)

Salary: $99,450 – $125,000 OTE

Company

hirify.global is a leading customer engagement platform utilizing AI to help brands deliver personalized 1:1 customer experiences across multiple touchpoints.

What you will do

• Own the ongoing technical relationship for a portfolio of Enterprise and Strategic accounts through their entire lifecycle.
• Act as a trusted technical advisor to define technology strategies and unlock maximum value from the hirify.global platform.
• Guide customers in instrumenting hirify.global across their tech stack and refining it as their maturity grows.
• Facilitate discovery sessions to recommend solutions based on the customer's unique architecture and business goals.
• Collaborate with internal Product teams to translate customer requirements into platform improvements and validate technical feasibility.
• Develop solution documentation and architectural diagrams to manage technical workstreams and ensure engineering excellence.

Requirements

• 3-5 years of client-facing experience as a TAM, Implementation Engineer, or Solutions Architect for Enterprise accounts.
• 3+ years of technical experience managing complex environments with knowledge of SaaS, Mobile, API, or Programming.
• Strong communication skills with the ability to translate complex technical ideas for non-technical stakeholders.
• Proven ability to manage multiple competing priorities in a fast-paced, collaborative environment.
• Must be based in the United States (Austin, TX).

Nice to have

• Bilingual skills beyond English to support a global customer base.

Culture & Benefits

• Hybrid work model with a curated in-office employee experience designed for community and innovation.
• Competitive compensation package including equity grants (RSUs).
• Comprehensive health benefits covering medical, dental, vision, life, and disability.
• Professional development support with a yearly learning stipend and formal career pathing.
• Family services including fertility benefits and equal paid parental leave.
• Flexible paid time off and an annual company-wide Volunteer Week.