Technical Account Manager (SaaS)

Location: Austin, United States

Salary: $99,450–$112,500 per year; expected OTE of $110,500–$125,000 per year, including bonus or commission.

Company

hirify.global provides a customer engagement platform for personalized cross-channel messaging, journey orchestration, AI-powered decisioning, and optimization.

What you will do

• Own the ongoing technical relationship for enterprise and strategic customer accounts throughout the customer lifecycle.
• Partner with Customer Success and account teams to drive technical adoption, value, retention, and account growth.
• Help customers instrument hirify.global across their technology stacks and refine implementations as usage matures.
• Conduct technical discovery, understand customer architectures, and recommend solutions for specific use cases.
• Enable customer product and engineering teams through technical education, documentation, architectural diagrams, and best-practice guidance.
• Manage technical workstreams and translate customer requirements into actionable input for the Product team.

Requirements

• 3–5 years of client-facing experience as a Technical Account Manager or in implementation, technical support, or solutions architecture.
• Experience supporting enterprise or strategic accounts and managing complex customer environments.
• 3+ years of technical experience with strong knowledge of at least two of SaaS, mobile, APIs, or programming.
• Excellent written and verbal communication skills, including the ability to explain complex technical concepts to non-technical stakeholders.
• Strong problem-solving ability, intellectual curiosity, prioritization skills, and performance in fast-paced environments.

Nice to have

• Bilingual skills beyond English for communication with global customers.

Culture & Benefits

• Collaborative, transparent, inclusive, and flexible work environment.
• Competitive compensation with potential equity grants.
• Retirement and employee stock purchase plans.
• Flexible paid time off and medical, dental, vision, life, and disability benefits.
• Family services, equal paid parental leave, professional development support, and a yearly learning stipend.
• Employee resource groups, community volunteering opportunities, and donation matching.

Hiring process

• AI-assisted tools may be used for application screening, interview scheduling, recording, and note summarization.
• Recruiting teams remain involved in hiring decisions, with options for manual review or opting out of AI-assisted review depending on location.