Collections Specialist (Mortgage Lending)

Location: Fully onsite in Hillsboro, Oregon
9285 NE Tanasbourne Drive, Hillsboro, OR 97124

Salary: $20.00–$28.00 per hour, with potential performance-based incentive compensation.

Company

hirify.global provides banking and mortgage loan servicing services and offers a comprehensive employee benefits program.

What you will do

• Perform mortgage loan servicing activities, including outbound collection calls, inbound customer calls, voicemail management, correspondence, and maintenance request processing.
• Process mortgage loan payments by phone accurately and according to established procedures.
• Document collection efforts, customer interactions, and servicing activities in the system of record.
• Manage competing priorities and deadlines in a fast-paced, high-volume environment while meeting service-level expectations.
• Assist with complex or escalated customer issues, support problem resolution, and collaborate on cross-functional projects.
• Participate in continuous improvement, compliance, training, mentoring, and process quality initiatives.

Requirements

• 2–4 years of experience in banking, loan servicing, or equivalent work.
• Working knowledge of mortgage loans, servicing procedures, policies, and applicable regulations, including the Bank Secrecy Act, Regulation CC, and Regulation E.
• Advanced math, analytical, multitasking, critical-thinking, and problem-solving skills.
• Excellent interpersonal, verbal, and written communication skills.
• Advanced proficiency with computer software, including Word, Excel, loan servicing systems, and office equipment.
• High school diploma or GED preferred.

Culture & Benefits

• Regularly scheduled in-person meetings, brainstorming sessions, cross-functional projects, and cross-training activities.
• Medical, dental, and vision coverage for eligible associates.
• 401(k) retirement plan with employer match for qualifying contributions.
• Paid vacation, sick, volunteer, and holiday days, with benefits eligibility beginning the first day of the month following hire for associates scheduled to work at least 30 hours weekly.
• Additional benefits include tuition assistance, mental health resources, life and disability insurance, legal support, identity theft protection, and insurance discounts.