Software Development Engineer III (Microsoft Dynamics 365)

Location: Hybrid role located on campus in Mountlake Terrace, Washington, United States

Salary: $111,900–$190,200 annually

Company

hirify.global is a healthcare organization focused on improving customer and member experiences through better healthcare services and technology.

What you will do

• Design, build, and maintain customer service CRM capabilities in Microsoft Dynamics 365, including Canvas Apps, model-driven apps, and Power Automate.
• Develop plug-ins, custom workflows, Power Platform components, Dataverse integrations, and external API integrations.
• Integrate Dynamics 365 with telephony platforms such as Genesys, Facets, and other internal systems.
• Optimize usability, performance, automation, and reliability for CSR call, chat, and email workflows.
• Enable AI-driven CRM experiences such as virtual agents, case summarization, and intelligent routing.
• Analyze requirements, write and modify code, apply CI/CD, perform automated and unit testing, and troubleshoot production issues.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• At least 5 years of software development experience and 5 years of Dynamics 365 experience.
• Proficiency with Dataverse, Power Apps, Power Automate, Power BI, and the Dynamics 365 SDK.
• Experience with Azure Functions, Azure Data Factory, Azure API Management, and Logic Apps.
• Experience with PCF, custom pages, virtual entities, CRM user experience, and front-line support workflows.
• Experience working cross-functionally in agile or hybrid project environments.

Nice to have

• Five years of experience as a Dynamics 365 or Power Platform Engineer focused on customer service.
• Familiarity with Genesys Cloud CX and other telephony integrations.
• Knowledge of Azure Service Bus, Azure Fabric, Synapse, Azure OpenAI, RAG architecture, or AI-enhanced CRM tools.
• Experience with automated test tools, license-tier optimization, healthcare, or highly regulated environments.

Culture & Benefits

• Medical, vision, dental, life, disability, and voluntary benefits including pet insurance.
• 401(k) employer match, pension plan, generous paid time off, wellness resources, and counseling services.
• Tuition assistance for undergraduate and graduate education.
• Hybrid on-campus flexibility with networking opportunities, team activities, commuter perks, parking, subsidized cafes, and fitness resources.