Microsoft Dynamics 365 Consultant II (ERP)

TL;DR

Microsoft Dynamics 365 Consultant II (ERP/CRM): Develop and implement consultative and technical solutions for clients' business processes and IT with an accent on CRM across sales, marketing, service, and operations. Focus on gathering requirements, configuring Dynamics 365, testing deployments, and providing support while mentoring junior consultants.

Location: Remote

Salary: $66,000–$89,000

Company

Professional services firm offering CPA, tax, advisory, and business consulting.

What you will do

• Support analysis and design sessions to gather functional and technical requirements for CRM projects.
• Assist in all phases of client CRM projects: planning, design, implementation, configuration, testing, deployment, training, and support.
• Translate business requirements into specifications, user stories, and configuration designs.
• Configure, test, and deploy Dynamics CRM solutions, including test scripts and user acceptance testing.
• Demonstrate functionality, support end-user training, and maintain communication with stakeholders.
• Mentor junior consultants and contribute to business development efforts.

Requirements

• 2-5 years of experience with software implementations, defining business requirements, business process management, and client relationship management.
• 2+ years of Business Analysis experience.
• Experience with software troubleshooting and testing.
• Solid understanding of logical data modeling.
• Superior written and verbal communication skills.
• Strong innovative thinking balanced with disciplined methodologies.

Nice to have

• Experience implementing Microsoft Dynamics D365 CRM suite (Sales, Customer Service, Field Service, Project Operations, Marketing).
• Advanced Microsoft Excel and Visio skills.
• Microsoft Dynamics D365 CRM certifications.
• Undergraduate degree in MIS, IT, Business Administration, or related field.

Culture & Benefits

• Flexible time off, family care leave, parental leave, and family formation benefits.
• 8 health plan options (HMO & PPO), dental, vision, HSA with firm contribution, EAP.
• 401(k) with firm matching and profit share, basic life and disability coverage.
• Education and certification assistance, well-being incentives, cell phone reimbursement, travel rewards.
• Voluntary benefits: critical illness, accident insurance, legal, pet insurance, ID theft protection.