Fremont Michigan Claim Support Assistant I

Location: Fremont, Michigan, United States. Hybrid schedule with rotating in-office reporting Monday–Friday during 8:30 AM–5:00 PM EST; office attendance is required according to role responsibilities and management scheduling.

Hourly compensation: $18.00–$22.00, plus eligibility for an annual company bonus incentive.

Company

hirify.global provides membership, travel, insurance, financial services, and roadside assistance through AAA, Meemic, and Fremont brands across the United States.

What you will do

• Support claim operations across multiple business areas, claim lines, and claim systems.
• Review and interpret claim facts to assign claims according to established business rules.
• Handle inbound and outbound customer calls to resolve claim needs and provide guidance.
• Identify and resolve assignment conflicts and workflow issues.
• Maintain accurate records, process transactions, and prepare reports and routine correspondence.
• Perform additional duties handled by Claim Support Processor or Claims Support Assistant II when needed.

Requirements

• High school diploma or equivalent, or one year of experience in processing, customer service, or business administration.
• Experience using PC software, automated processing and computer systems, and performing data entry.
• Ability to maintain accurate files and records, audit data, process transactions, and resolve problems.
• Ability to organize and prioritize multiple tasks and communicate effectively in writing and verbally.
• Knowledge of data processing techniques and business processing procedures.
• Ability to complete General Claims Training, gather data, prepare reports, and compose routine correspondence.

Nice to have

• Call center or queue calling experience.
• Experience in an insurance or claims processing environment.
• Strong oral and written communication skills.

Culture & Benefits

• Collaborative claims environment focused on customer service and professional development.
• Medical, prescription, dental, vision, HSA, FSA, and Employee Assistance Program benefits.
• Company-paid life insurance, disability coverage, and optional supplemental insurance.
• 401(k) plan with company matching and additional company contributions.
• Paid time off, company holidays, mental health and floating holidays, volunteer day, and other paid leave programs.
• Tuition assistance, professional certification reimbursement, AAA membership, roadside assistance, travel discounts, and adoption assistance.