Fleet Dispatcher

Location: On-site at 814 B Fessler Lane, Nashville, TN 37210, United States. Flexible schedule required, including evenings, weekends, holidays, and overtime in a 24 x 7 operation.

Compensation: Starting at $17.79 per hour; the rate may exceed the starting rate based on experience.

Company

hirify.global provides membership, travel, insurance, financial services, and roadside assistance to members and customers across 14 states and two U.S. territories through AAA, Meemic, and Fremont brands.

What you will do

• Dispatch emergency roadside assistance, commercial road service, and fleet personnel calls via radio, telephone, or electronic systems.
• Manage calls using a computer-aided call processing and electronic dispatching system.
• Use geographical location spotting and map reading to identify customer locations and provide directions.
• Monitor dispatched calls, resolve service issues, and handle driver and customer escalations.
• Explain service issues to customers, respond to inquiries, and document related reports.
• Accept payments when required, reconcile basic payment issues, and maintain records.

Requirements

• High school diploma or GED.
• Ability to navigate computer systems and accurately enter data using a standard keyboard.
• Basic math skills, including addition, subtraction, and percentages.
• Experience resolving customer concerns and preparing written communications.
• Basic geographical knowledge, map-reading ability, and ability to provide directions.
• Strong verbal communication, active listening, and ability to work effectively in a fast-paced environment.

Nice to have

• Experience dispatching calls or working in a call center environment.
• Knowledge of emergency roadside service benefits, policies, and procedures.
• Experience reading customer care service tools, manuals, or work models.

Culture & Benefits

• Temperature-controlled office environment with irregular hours.
• Medical, prescription, dental, vision, HSA, FSA, and employee assistance benefits.
• Life insurance, disability coverage, and optional supplemental insurance programs.
• 401(k) plan with company matching and additional company contributions.
• Paid time off, company holidays, mental health day, floating holidays, volunteer day, and paid leave programs.
• Tuition assistance, professional certification reimbursement, career development opportunities, complimentary AAA membership, and adoption assistance.