Returns Coordinator

Location: Phoenix, AZ, United States

Salary: $19.00–$22.00 per hour

Company

hirify.global is a family-owned global authorized distributor of electronic components headquartered in Phoenix, Arizona.

What you will do

• Manage customer return requests through Zendesk and ensure accurate, timely resolutions.
• Coordinate stock checks, product disposition decisions, order cancellations, replacement orders, and return documentation.
• Submit and track logistics claims and process credit reversals, RMA updates, credit memos, and billing memos.
• Coordinate warranty returns, supplier replacements, repairs, and claim follow-up through final resolution.
• Analyze product data sheets and customer photos to diagnose issues and validate return eligibility.
• Act as a liaison between customers, sales, manufacturers, logistics, and distribution center returns teams while following export and compliance requirements.

Requirements

• At least two years of customer service experience.
• Preferably one to three years of experience in warehousing, inventory control, reverse logistics, accounts receivable, or a related operational environment.
• Strong problem-solving, analytical, and root-cause analysis skills.
• Customer-focused communication skills and the ability to work with diverse stakeholders.
• Ability to work independently, manage tasks efficiently, adapt to change, and collaborate cross-functionally.
• Strong written and verbal communication skills, including professional email writing.

Culture & Benefits

• Fast-paced, entrepreneurial environment emphasizing flexibility, professionalism, and initiative.
• Affordable health insurance plans and a 401(k) match vested from the first day.
• Tuition assistance and access to employee assistance, healthcare advocacy, and discount programs.
• Paid holidays, PTO, floating holidays, and personal and parental leave.
• Company donation matching, volunteer time off, employee resource groups, and life insurance benefits.