Order Management Specialist

Location: US-NY-Airmont, with listed locations in Tallman, NY; Ashburn, VA; or Tewksbury, MA

Hourly rate: $26.00–$34.00

Company

hirify.global is the employing organization for this order management role.

What you will do

• Enter complex customer purchase orders, including production and repair orders, accurately and promptly.
• Track contract reviews, planning reviews, order acknowledgements, and order acceptance.
• Manage customer portals such as Exostar and Arriba, along with the order management inbox and purchase order log in MS SharePoint.
• Coordinate with customers, program management, planning, finance, and other internal departments from purchase order receipt through product shipment.
• Communicate contractual delivery-date changes, provide schedule relief when required, and participate in meetings to mitigate on-time delivery risks.
• Escalate issues to management and support customer calls and meetings when required.

Requirements

• Experience in order management or related customer-facing work.
• Bachelor’s degree or equivalent experience.
• Excellent organizational, interpersonal, written, and verbal communication skills.
• High accuracy when reading and entering complex purchase orders, with strong decision-making and collaboration skills.
• Strong computer skills, including MS Office, MRP, and CRM systems.
• Understanding of ITAR processes and associated export policies and restrictions; the position may involve exposure to export-controlled information and additional security screening.

Nice to have

• Knowledge of SAP or MS Dynamics.
• Experience collaborating with technical and sales departments.

Culture & Benefits

• Full-time employment.
• Fast-paced and dynamic work environment.
• Cross-functional collaboration across multiple groups and sites.
• Focus on customer satisfaction, process improvement, and on-time delivery.