Key Account Manager (Logistics)

Location: Mississauga, Ontario, Canada; hybrid work model with 2 in-office days

Company

LoadLink Technologies, a wholly owned subsidiary of Roper Technologies, provides freight-matching and transportation software that connects carriers, brokers, and shippers across Canada.

What you will do

• Serve as the main liaison for assigned enterprise customers and build long-term partnerships.
• Manage renewals, pricing discussions, sales initiatives, and retention activities to meet or exceed revenue targets.
• Own account forecasting, renewal timelines, revenue projections, and CRM data accuracy.
• Develop strategic account plans and conduct quarterly business reviews to identify upsell and cross-sell opportunities.
• Analyze account performance and recommend solutions aligned with customer business needs.
• Collaborate with product, marketing, and customer service teams while regularly visiting customer sites and attending industry events.

Requirements

• Bachelor’s degree in business or a related field.
• 5+ years of experience in account management, client services, or a related role, including enterprise-level accounts.
• Experience with contract renewals, pricing conversations, customer retention, sales, and negotiation.
• Strong forecasting, pipeline management, communication, relationship-building, and client expectation management skills.
• Experience conducting executive-level quarterly business reviews and working with Salesforce CRM.
• Must possess Canadian citizenship, permanent resident status, or a Canadian work permit. Willingness to travel regularly to customer sites is required.

Nice to have

• Bilingual English/French communication skills.

Culture & Benefits

• Balanced hybrid work model with 2 in-office days.
• Comprehensive benefits, annual performance bonuses, and an employee recognition program.
• 50% RSP matching and stock purchase options.
• Paid vacation and a focus on work-life balance.
• Collaborative workplace with team-building, networking, corporate social responsibility, and environmental initiatives.