Loan Support Specialist II

Location: Phoenix, Arizona, United States

Salary: $18.00–$30.00 per hour, with potential performance-based incentive compensation.

Company

hirify.global provides banking and lending services with a focus on business banking and customer service.

What you will do

• Service consumer, small business, SBA, and commercial loans, including loan maintenance, payment processing, data entry, document creation, lien perfection, escrow and tax support, flood review, and general ledger reconciliation.
• Process moderately complex loan transactions and ensure required documentation complies with applicable workflows, policies, procedures, and regulations.
• Respond promptly to internal and external customer requests and communicate work status within established deadlines.
• Capture workflow metrics and participate in identifying and implementing process improvements.
• Serve as a loan servicing subject matter expert and collaborate with staff, customers, escrow and title personnel, attorneys, and other external professionals.
• Coach, mentor, train, or cross-train colleagues and participate in collaboration projects across departments.

Requirements

• High school diploma or GED required.
• 2–3 years of advanced consumer, SBA, or commercial/business loan servicing experience, or equivalent experience.
• Working knowledge of lending products, loan documentation, banking regulations, policies, and procedures.
• Strong mathematical, analytical, multitasking, communication, problem-solving, and attention-to-detail skills.
• Proficiency with computer software, including Word, Excel, loan servicing systems, and office equipment.
• Ability to work accurately in a fast-paced, high-volume environment and adapt to changing workflows.

Nice to have

• Associate’s degree in business, accounting, finance, or a related field.

Culture & Benefits

• Healthcare coverage, including medical, dental, and vision plans, for eligible associates.
• 401(k) retirement savings plan with employer match for qualifying contributions.
• Paid vacation, sick days, volunteer days, and holidays.
• Tuition assistance, mental health resources, employee assistance, and insurance benefits.
• Benefit eligibility begins the first day of the month following hire for associates regularly scheduled to work at least 30 hours weekly.
• Equal opportunity and affirmative action employment practices, with reasonable accommodation available during the application and interview process.

Hiring process

• This is an evergreen requisition intended to build a talent pipeline; an immediate opening may not be available.
• Details of any performance-based incentive compensation are provided during recruitment.