Entry Level Business Banking Operations Associate (Loan Workout Support) - Hybrid

Location: Hybrid in Getzville, New York; in-office attendance required Monday through Thursday, with remote work available on Fridays. Candidates must live within reasonable commuting distance of 475 Crosspoint Parkway, Getzville, NY 14068.

Salary: $18.68–$31.14 hourly (USD)

Company

M&T Bank provides banking and financial services to business and individual customers.

What you will do

• Coordinate the transfer of business banking accounts from Collections to the Workout Department.
• Create, maintain, and update customer transfer files across multiple banking systems.
• Review account information, documentation, and completed work for accuracy, completeness, and procedural compliance.
• Prepare demand letters, appraisal orders, check requests, payment histories, bankruptcy proofs of claim, and other workout materials.
• Support legal, repossession, recovery, and Small Business Administration claim processes through research and documentation.
• Maintain account records, process payments and offsets, manage shared work queues, and collaborate with Collections, Workout, Legal, and Recovery teams.

Requirements

• Two years of higher education and/or work experience.
• At least one year of customer service, customer-facing, or collections experience.
• Strong attention to detail, organization, communication, and prioritization skills.
• Ability to navigate multiple systems and applications while managing a high-volume workload.
• Ability to work Monday through Friday from 8:00 a.m. to 4:30 p.m. and attend the Getzville office Monday through Thursday.

Nice to have

• Bachelor's degree or relevant business coursework.
• Banking, financial services, branch banking, loan servicing, collections, or business operations experience.
• Proficiency with Microsoft Office, especially Excel and Outlook, including formulas, pre-built spreadsheets, and basic macro functionality.
• Experience managing high-volume email workflows, shared team inboxes, or an internship in banking or business operations.

Culture & Benefits

• Collaborative work with internal partners across business banking, Collections, Workout, Legal, and Recovery.
• Exposure to banking operations, collections, legal processes, credit, risk management, and workout activities.
• Hybrid work model with remote work available on Fridays.
• Work focused on compliance, operational risk, internal controls, and accurate account resolution.