Insurance Service Representative - Omaha, NE

Location: Omaha, Nebraska, United States; onsite office environment. Monday–Friday, 8:30 AM–5:30 PM, 40 hours per week.

Salary: $23.00–$25.50 per hour, based on experience.

Company

hirify.global provides membership, travel, insurance, financial services, and roadside assistance through AAA and affiliated brands across 14 states and two U.S. territories.

What you will do

• Support members with insurance inquiries, product explanations, billing questions, coverage questions, and complaints.
• Service policies and process applications, renewals, amendments, endorsements, transfers, coverage changes, reinstatements, and cancellations.
• Prepare insurance quotes, apply underwriting rules and eligible discounts, complete sales, and identify cross-sell opportunities.
• Process insurance and membership payments and conduct outbound retention, delinquency, and promotional calls.
• Refer customers to agents and promote insurance, membership, financial, credit card, travel, and life products.
• Support office events and local community activities that increase product awareness and insurance revenue.

Requirements

• High school diploma or equivalent.
• Current Property & Casualty Insurance license required.
• Ability to qualify for, obtain, and maintain all required state licenses and appointments.
• Customer service, communication, insurance servicing, sales support, payment processing, and basic mathematical skills.
• Knowledge of insurance terminology, regulations, underwriting procedures, and sales compliance guidelines.
• Ability to work independently and in a team under pressure in a high-volume customer service environment.

Culture & Benefits

• Medical, prescription, dental, vision, HSA, FSA, and Employee Assistance Program benefits.
• Company-paid basic life insurance, disability coverage, and optional supplemental insurance plans.
• 401(k) plan with company matching and additional company contributions.
• Paid time off, company holidays, mental health and floating holidays, volunteer day, and paid leave programs.
• Tuition assistance of up to $5,250 annually and full reimbursement for eligible professional certifications.
• Complimentary AAA membership with roadside assistance and travel discounts, plus adoption assistance.

Hiring process

• Customer Service, Insurance, and Membership training must be completed within six months of hire.
• Employment offers require consent to a background check and drug screen.