Personal Lines Customer Services Representative

Location: Greensboro, NC, USA

Company

Brown & Brown is an insurance company focused on customer service, policy administration, and insurance solutions.

What you will do

• Handle customer inquiries about existing policies, coverage changes, new policies, certificates of insurance, auto ID cards, billing, and payments.
• Manage personal account renewals, service requests, policy endorsements, mortgage changes, and customer escalations.
• Seek customer referrals and identify new business and cross-sell opportunities.
• Document renewals, sales activity, and insurance operations compliance records in agency management systems.
• Attend internal and client meetings and follow agency policies, procedures, and performance standards.
• Participate in training and continuing education to remain current on insurance products, legislation, coverage, technology, and licensing requirements.

Requirements

• 2+ years of customer service experience in the insurance industry.
• Property & Casualty Producer Insurance License in good standing.
• Comprehensive knowledge of personal lines insurance, including home, auto, umbrella, watercraft, and collections.
• Experience with renewals, service needs, customer escalations, policy endorsements, mortgage changes, auto IDs, billing, and payments.
• Proficiency in Microsoft Windows and Microsoft Office applications, including Word, Excel, PowerPoint, and Publisher.

Culture & Benefits

• Meritocratic culture that rewards self-starters and customer-focused performance.
• Medical, prescription, dental, vision, life, and disability insurance.
• Employee stock purchase plan, 401(k), student loan assistance, and tuition reimbursement.
• Mental health and enhanced advocacy services.
• Paid time off, holidays, and preferred partner discounts.
• Inclusive workplace guided by the “The Power to Be Yourself” diversity, inclusion, and belonging motto.