Property Casualty Customer Service Representative

Location: Greensboro, NC, USA

Company

Brown & Brown provides insurance services through a customer-focused agency environment.

What you will do

• Respond to customer inquiries about existing policies, coverage changes, new policies, certificates of insurance, auto ID cards, billing, payments, and other service matters.
• Handle personal account renewals, service requests, policy endorsements, mortgage changes, and customer escalations.
• Seek customer referrals, identify new business opportunities, and support cross-selling.
• Document renewal, sales, and insurance operations compliance records in agency management systems.
• Attend internal and client meetings and follow agency policies, procedures, and performance standards.
• Complete training and continuing education to stay current on insurance products, legislation, coverages, technology, and licensing requirements.

Requirements

• Active Property & Casualty Producer Insurance License in good standing.
• 2+ years of customer service experience in the insurance industry.
• Comprehensive knowledge of personal lines insurance, including home, auto, umbrella, watercraft, and collections.
• Experience with policy renewals, endorsements, mortgage changes, auto ID cards, payments, billing questions, and escalations.
• Proficiency in Microsoft Windows and Microsoft Office applications, including Word, Excel, PowerPoint, and Publisher.

Culture & Benefits

• Meritocracy-focused culture that values initiative and customer commitment.
• Medical, prescription, dental, vision, life, and disability insurance.
• ESPP, 401(k), student loan assistance, and tuition reimbursement.
• Mental health and enhanced advocacy services.
• Paid time off, holidays, preferred partner discounts, and additional benefits subject to eligibility and waiting periods.