Team Leader (Workers' Compensation Claims)

Location: Macquarie Park, New South Wales, Australia; the work model prioritizes in-person collaboration.

Company

hirify.global provides insurance software and business process services that help insurers modernize and operate core policy, claims, billing, analytics, and digital engagement systems.

What you will do

• Lead and manage a state-based claims team, supporting performance, development, engagement, and accountability.
• Coach team members and provide technical guidance on self-insured workers’ compensation claims.
• Oversee end-to-end claims processing for the Woolworths account, ensuring accurate and timely decisions.
• Support customer service by guiding Case Managers through challenging stakeholder interactions.
• Monitor legislative, regulatory, self-insurance, and organisational compliance requirements.
• Identify claims-related risks, support mitigation strategies, and lead training, meetings, and continuous improvement initiatives.

Requirements

• Experience leading teams within self-insured workers’ compensation schemes or similar environments.
• Expertise managing workers’ compensation claims under self-insurance frameworks and relevant legislation.
• Strong case management experience, including achieving claims outcomes while balancing cost control and team member wellbeing.
• Knowledge of medical and paramedical terminology and injury treatment processes.
• Excellent problem-solving, negotiation, decision-making, communication, and conflict-resolution skills.
• Proficiency with claims management IT systems and relevant applications; a health or related qualification is highly desirable.

Culture & Benefits

• Inclusive, collaborative culture focused on belonging, wellbeing, and corporate citizenship.
• Onboarding and continuous development resources, including DXC University.
• Flexible leave options, including purchased leave, plus charitable and emergency services volunteer days.
• Employee Assistance Program supporting employees and their families.
• Novated leasing, discounted health insurance, paid parental leave, and other discounts.