Head of Customer Success (EdTech)

Location: Munich or surrounding area, Germany; hybrid work with a minimum of two days per week in the Munich office. Regular travel to customers and partners across Germany and occasional travel to Oslo are expected.

Company

hirify.global is a profitable, 65-person Scandinavian EdTech scale-up whose AV1 robot supports learning continuity and belonging for children unable to attend school physically.

What you will do

• Lead Customer Success activities and the Customer Success Manager team across Germany.
• Work with strategic customers, schools, municipalities, and prospective customers on larger, longer-term AV1 contracts.
• Advise education leaders on funding, implementation, and successful adoption of AV1.
• Develop the Customer Success operating model for Germany, including onboarding, account management, and early identification of customer issues.
• Recruit, coach, set objectives for, and manage the performance and workload of the German Customer Success team.
• Share insights from the German market with the Director of Customer Success and international country leaders.

Requirements

• 15+ years of experience in education, including senior leadership as a Headteacher, Deputy Head, Curriculum Lead, or within a municipality.
• Strong understanding of the German education system, including school interventions, provisions, funding, structures, and differences between states.
• Experience leading, managing, and developing a team, including goal-setting, feedback, and fair performance management.
• Ability to build trusted relationships with schools, municipalities, charities, educators, and senior decision-makers.
• Understanding of persistent school absence and its impact on schools, children, and families; experience with interventions or Special Educational Needs is advantageous.
• Native or near-native German and good written and spoken English are required.

Nice to have

• Experience in interventions or Special Educational Needs.
• Customer-facing or education-related team leadership experience.
• Experience using technology to improve learning or school operations.

Culture & Benefits

• Opportunity to support inclusion, attendance, and learning continuity across many schools.
• Low-bureaucracy environment with significant ownership of the German Customer Success function.
• Flexible working around core hours from 10:00 to 15:00, alongside the hybrid office arrangement.
• Bonus scheme and public transport ticket.
• Mobile phone and internet subscription, with car leasing through salary sacrifice.
• Regular company socials and an annual company trip.

Hiring process

• Submit a CV in English.
• An optional short video in English may be included with the application.