Director of Customer Success (Healthcare)

Location: UK — remote; Israel — hybrid. Travel of up to 25% is required.

Company

hirify.global develops artificial intelligence solutions for cancer diagnostics, supporting rapid decision-making and precision medicine.

What you will do

• Lead, mentor, and support the Customer Success team.
• Own and execute the customer success strategy in alignment with company objectives and customer needs.
• Manage customer deployments, adoption, long-term relationships, retention, and expansion.
• Build trusted relationships with enterprise healthcare clients and lead QBRs, success planning, and executive communications.
• Improve customer success workflows, methodologies, KPIs, and operational efficiency.
• Collaborate with support, product development, sales, and implementation teams while managing escalations and influencing product direction.

Requirements

• At least 5 years of experience in Customer Success, Account Management, or related customer-facing roles within a SaaS company.
• At least 2 years of experience managing, scaling, and mentoring a customer-facing team.
• Fluency in German and English is required.
• Proven experience managing enterprise customer relationships and driving retention and expansion.
• Strong technical aptitude for understanding and communicating complex product and workflow concepts.
• Experience building or improving customer success processes, metrics, and operational frameworks.

Nice to have

• Experience in medical devices, digital pathology, or healthcare software.

Culture & Benefits

• Work in an entrepreneurial healthcare environment.
• Collaborate with researchers, engineers, medical experts, and cross-functional stakeholders.
• Contribute to technology focused on improving cancer diagnosis and precision medicine.
• Inclusive and friendly working environment.